If you require email support, click HERE
For Help Setting up the Network or Troubleshooting the E Series Embedded Systems:
Download the E Series Network & Setup Guide HERE
If you are having trouble logging in, try using THIS UTILITY to see if the ports are open or not
PC BASED WINDOWS XP EMBEDDED
Why do I get %uFFFDFail to Check Database%uFFFD when I try to launch DVR Main?
This error occurs if there isn't any database created on the DVR or if the Database got corrupted.
Fix1: Please log into DVR Settings, then go to%uFFFDDISK TOOL%uFFFD, create volumes on the HDD. (Please use 5 volumes less than maximum).
Fix2: If your DVR was working and this error occurs, please go to the DVR Folder and open DBTOOL, this is where your database information is kept. Please ensure all drive state is Ok and all field matches.
This is a conflict between the DVR video and the VGA Graphics card video.
Fix1: Please update your graphics card drivers from the appropriate website and re-install DVR software.
Fix2: Please check the version of your DVR software; please ensure that you are using DVR Software V12.06, for graphics card with 128MB of RAM or higher.
This is graphics related or the DVR Main is launched twice.
Fix1: Check your graphics properties and ensure your graphics card driver is install correctly, or re-install your graphics card driver (VGA).
Fix2: Please check and ensure that your DVR Main is not listed in %uFFFDAuto Startup%uFFFD in the DVR Settings and the Startup folder in Windows.
This is because you've changed your recording database, it is not recommended to upgrade your software unless directed by a Videon Technician.
Fix1: Please log into DBTOOL and clear all saved information, then delete or reformat your recording drive. Once that is done log into DVR Settings and Disk Tool to create volumes.
Fix2: Please un-install the upgraded software and re-install the original software and consult Videon Technical support for further diagnostics.
This is your Video Loss notification sound; this notifies the users that one of the cameras is disconnected.
Fix: Please log into DVR Settings / Camera, under the General tab please uncheck Video Loss notification for all cameras.
No, your motherboard PCI slot might not be compatible, or the DVR Auto Watchdog cable is incorrectly connected.
Fix1: Please change PCI slot and try other slots on the motherboard.
Fix2: Please unplug the Auto Watchdog from the motherboard and ensure that you are connecting the cable to the %uFFFDRESET%uFFFD led on the motherboard.
Fix3: If both methods fail please contact Videon Technical Support.
Yes, our DVR Software are Windows Vista Compatible, please ensure you are using DVR Software V12.06.
Dell is the only branded computer that is compatible with our DVR Software, Compaq, IBM, and HP is not compatible with our DVR software.
Windows 98 is not longer supported by Videon, as well as DVR software versions prior to DVR v.5.02.
PC BASED WINDOWS XP EMBEDDED
The ports required are;
TCP 3000 --- Video
TCP 3001 --- Search
TCP 3003 --- Settings
TCP 3007 --- Video Transmission
TCP 80 --- Web Server (HTTP)
Please visit our free DNS server website for more information http://www.dynamicdvr.com
Please review site, register a code (which should be 10 characters or less), please read the manuals listed on the site under %uFFFDDVR Setup%uFFFD, %uFFFDClient Setup%uFFFD, and %uFFFDRouter Setup%uFFFD.
Please ensure that %uFFFDLast updated%uFFFD matches the current date and time.
Please ensure that your TCP ports are forwarded in your router, specifically (TCP port 80).
Please ensure TCP port 80 is not restricted by your ISP (Internet service provider).
Please ensure that your DVR computer is powered on.
Please ensure that your DVR has Internet connection.
The router or software firewall or Windows Firewall is blocking access, please check with your router company for assistance in forwarding ports and double check your DVR computer for any firewall settings.
Your router is using TCP port 80 for remote connection, please change this settings in your router and have the ports forwarded directly to the DVR computer.
The local IP address of your DVR might have changed; please check your local IP address (e.g. 192.168.X.X)
Check your Router configuration and confirm that the ports are forwarded to the correct IP address.
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